Suframe

Privacy Policy

Last updated: 10 November 2026

Suframe is an app for iPhone and Android that changes what happens in your videos with AI. This policy explains what we collect when you use it, why, and what you can do about it. Suframe is made by Roda Software (Noord Trading B.V., Joure, the Netherlands), which is responsible for your data. Questions go to support@suframe.com.

What we collect

  • Account. You can try Suframe without signing up; we then create an anonymous guest account. If you sign up with email we store your email address, the name you give us and a salted hash of your password. On iPhone you can also sign in with Apple; we then store your Apple account identifier and, if you share them, your name and email address.
  • Your content. The videos and photos you choose to upload, the text you type to describe a change, and the videos we generate for you.
  • Purchases. Which plan or credit pack you bought and the store's transaction identifiers. Payments are handled by Apple (App Store) or Google (Google Play), depending on where you got the app; we never see your card or bank details.
  • How you use the app. The screens you open, the buttons you tap, errors, the length of your visits, your device model, operating system version, app version and language, and the country and city our hosting provider derives from your IP address. We do not store the IP address itself in our database.
  • Screen recordings of the app. To find out where the app is confusing or broken, we record what the Suframe app itself shows while you use it: small images of the app's screens and the places you touch. This never includes anything outside the app. The sign-in and sign-up screens are not recorded. Recordings are deleted after 7 days.
  • Notifications. If you allow notifications, a push token so we can tell you a video is ready.

Why we use it

  • To do what you ask: store your clips, run the AI models and show you the result (performance of our agreement with you).
  • To handle purchases, credits and refunds for failed generations.
  • To answer support requests.
  • To understand how the app is used, fix problems and improve it (our legitimate interest in a working product).
  • To send notifications you have allowed (your consent, which you can withdraw in your phone's settings).

We do not sell your data and we do not use it for advertising.

Who processes it for us

We use other companies to run Suframe. They receive only what they need for their part:

  • Vercel (hosting and file storage) and Neon (database).
  • AI providers that analyse your clip and generate the video: OpenAI, BytePlus (Seedance), fal.ai, and models reached through OpenRouter such as Runway, Kling and Black Forest Labs. Your clip, reference photos and prompt are sent to them for this purpose.
  • Apple on iPhone (App Store payments, Sign in with Apple, delivery of notifications) and Google on Android (Google Play payments, delivery of notifications through Firebase Cloud Messaging).
  • Expo, which passes our notifications on to Apple or Google.

Some of these companies are outside the European Economic Area, including in the United States and Asia. Where that is the case the transfer relies on the safeguards those providers offer, such as standard contractual clauses.

How long we keep it

  • Your account, projects, uploads and generated videos: until you delete them or your account.
  • Screen recordings: 7 days.
  • Usage statistics: after you delete your account they remain only without a link to you.

Delete your account

  • In the app: open Profile → Delete account. This works for guest accounts too and immediately removes your account, projects, generations and credit history from our database. The uploaded and generated video and photo files are erased from file storage when you email us, see below.
  • Without the app, or to have your files erased as well: email support@suframe.com from the address you signed up with (or tell us that address) and ask us to delete your account and files. We do so within 30 days and confirm by email.
  • Usage statistics are kept only without a link to you; screen recordings disappear within 7 days anyway.
  • Unused credits are lost. Deleting your account does not cancel a subscription: cancel it in the App Store or Google Play first.

Your choices

  • Delete a project in the app to remove it and its generations.
  • Turn notifications off in your phone's settings at any time.
  • Under the GDPR you can ask us for a copy of your data, to correct it, to erase it, or object to how we use it. Email support@suframe.com. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

People in your videos

Videos and photos often show other people. Only upload material you are allowed to use, and only change how a real person looks or acts if you have their permission.

Children

Suframe is not meant for children under 16 and we do not knowingly collect their data.

Changes

If we change this policy we update the date at the top. For changes that matter we tell you in the app.