Terms of Use

The service

You give Suframe a video, optionally reference photos, and a description of what should change. Suframe uses AI models to generate a new video. Results vary and are not guaranteed to match what you had in mind.

Plans, credits and payment

• Generating a video costs credits. The app shows the price before you start.
• Monthly plans add credits to your account every month. They are billed through the store you bought them in (your Apple ID or your Google account) and renew automatically until you cancel. Cancel at least 24 hours before the end of the current period: on iPhone in Settings → your name → Subscriptions, on Android in the Google Play app → Payments & subscriptions → Subscriptions.
• Your first purchase includes one free video made from a template.
• Credit packs are one-time purchases.
• When a generation fails, its credits (or your free video) are returned automatically.
• Credits have no cash value and cannot be transferred. They are lost when you delete your account.
• Purchases are processed by Apple or Google. Refunds are requested from the store you bought from.

Your content and what you may not do

You keep the rights to what you upload and to the videos made for you. You give us permission to store and process your content, and to send it to the AI providers named in our Privacy Policy, only to deliver the service.

You are responsible for what you upload and for what you do with the result. Do not use Suframe to:

• use videos, photos or likenesses you have no right to use, or change how a real person looks or acts without their permission;
• create sexual content of real people, or any sexual content involving minors;
• mislead people about what someone really said or did, harass or defame anyone, or break the law;
• get around payment, credits or technical limits, or disrupt the service.

We may refuse or remove content and suspend accounts that break these rules. The AI providers apply their own safety filters and may refuse a request.

AI-generated results

Videos made with Suframe are generated by AI. If you share them, make clear they are AI-generated where the law or a platform requires it.

Availability and liability

We work to keep Suframe running but do not promise it is always available or free of errors. To the extent the law allows, we are not liable for indirect damage, and our total liability is limited to what you paid us in the three months before the claim. Nothing in these terms limits rights you have as a consumer under mandatory law.

Ending

You can stop at any time and delete your account in the app under Profile, or as described in our Privacy Policy. Deleting your account does not cancel a subscription; do that in the App Store or Google Play.

Law and contact

Dutch law applies. Questions or complaints: support@suframe.com.